Reviews

I had an outstanding experience with Crown Transmission! After one shop deemed my car junk and another quoted an exorbitant amount for repairs, Crown fixed it for a small fraction of the prices two of their "big brand name" competitors wanted. They used factory parts from the manufacturer that have a warranty. They charged 60% less than the highest quote from the competition. My car was ready to drive within a couple days and she's running better than ever! The first shop I took my vehicle to charged me several hundred dollars just for the diagnostic, but Crown did that for free. They made multiple phone calls to explain every step, from the initial diagnosis to troubleshooting and repairs. Their fast, transparent, and affordable service is highly recommended!

It can be hard as a woman to find a mechanic that will be honest and upfront and not try to take advantage of you. Macy is the complete opposite of that!

Back in Nov’22, I was told I have a small leak in my transmission at a routine oil change service by my dealer; however they couldn’t pinpoint the leak or were even 100% sure it was coming from the transmission. 🙄 Fast forward to April ‘24 all of my fluid leaked out. I took it to a trans shop in Buckhead to have it throughly checked out and they said I would just need a whole new transmission…never told me where was the leak, or even what caused the leak. 🙄🙄 They recommended I just add some fluid until I decided what to do. My car worked ok for a while, but I started having the same stalling issues by the next month. I finally just decided I would sell it thinking I would have to pay the over $10000 price 😩 the shop in Buckhead said I would have to pay to get a new transmission and fix it.

Thank God I googled and found Crown Transmissions! 🙏🏾 I putputted up there w/o calling just hoping I could be helped. Macy greeted me and said he’ll do what I asked (which was only to add more fluid) but he would like to know some details if I didn’t mind. He took the time to explain to me how the transmission works, what potential problems it could be, worse case and best case scenarios,asked me specific questions to really understand the car symptoms…he even broke down the receipt from the Buckhead place…which we found out they didn’t actually do a diagnostic at all). I felt comfortable enough and that he actually knew what he was doing to let him at least do a real diagnostic that day. I’m soooo glad I did because by that afternoon he called me having pinpointed EXACTLY what was wrong and how he figured it out, 3 options for me (and his realistic option about each one) based on what I told him would be best for me and my situation at the time, did a through check on the other parts of the car and any codes, and Kay really made me feel like he wanted to help me make the best decision moving forward, even if it wasn’t in his favor.

Even when I went to go pick up my car after the service, he continued the education lesson, showed me the inner workings of my car, actually showed me a trans that was getting rebuilt, how the parts all work together…like what mechanic do you know is doing that?!?!!!

Macy is AWESOME. I never felt pressured, never felt like he was trying to upsell me..I honestly felt like I was talking to a family friend who had my best interests at heart. He even checked on me days later, gave me really good car buying advice, and just helped eased my mind on the big decisions I was having to make in a short amount of time. I truly believe God put Crown transmissions and Macy in my path for a reason..and for that I am FOREVER thankful 😌🙏🏾

Crown transmission is a gem! After getting poor service at Steve Rayman's service center my truck began to make strange noises that got louder over time. I had no luck at multiple other shops trying to diagnose what was wrong with my truck. Macy Was able to diagnose and repair my truck in one day! Excellent communication and customer service! He even recorded the repair and showed it to me and explained the work he did. I highly recommend Crown Transmission. Fair pricing. Excellent work! I will recommend to all my friends!

Fair and honest. Didn't try to over sell me on anything. Told me what was wrong with my vehicle and what would be needed to fix it. I will definitely be coming back for all my vehicle needs!

Just want to thank Macy and his team on the great work that they did on my Chevy.
Macy kept in contact with me throughout the whole process.(the whole process)and work very well with my warranty company.
I got my baby back and she's running great, thanks Guys.

Crown Transmission is marietta is definitely a hidden gem. I spoke with several transmission specially shops regarding an issue with my pickup truck out of 7 shops and dealerships. Crown Transmissions were the only shop that was transparent and straightforward about the transmission. I found a shop on google once I left Marietta Nissan with such a ridiculously high estimate.

The owner of the shop Mr Macy informed me that he would diagnose and test the vehicle first. He told me all the problems that he saw with the vehicle he wrote notes down on the invoice in its entirely. he listened and asked questions about the vehicle. He quickly found the problem it was a few different factors that contributed to the reduced performance of the vehicle. He changed the transmission fluid on the vehicle and serviced the battery and check some other components he keep the vehicle for a few days and analyse the problem. $7700 was the quote that Marietta Nissan had given me. They told me that the entire transmission needed to replaced however, after Macy diagnose the issue. My cost for the service were around $700.00 (that's the huge difference)

The truck is shifting smoothly, drives 100 percent better than ever. I have driven the vehicle 500 miles out of no issue whatsoever. I am so glad that I made the decision to call. I feel like it was a miracle that occurred in my life If Mechanics and Dealership only cared about consumers, life would be much better. I am very happy with my service and glad to establish a working relationship with crown transmission services. I certainly recommend the services here to anyone having transmission issues. They really care, they listen, take their time to diagnose and rule out.

Thanks again Macy for your honesty and transparency. I appreciate you so much.

Fast and high quality service. The owner was very nice, helpful and understanding. Really appreciate his help and thought he was very informative and helped with Hybrid cars. Would recommend to anyone in need.

My transmission in my 2013 Kia Optima failed and Macy was able to get me in sooner than he originally told me. Had my car back to me very quickly and called the day after to check in to see how everything was going with the transmission replacement. Kept me up to date throughout the whole process and recommended what should be addressed while they were in there. Would definitely recommend to anyone needing transmission repairs.

I really appreciate the service I received at Crown Transmission. I googled transmission specialist and found the business. I called and spoke with Macy. I told him about the issues I was having with my vehicle. The dealership quoted me at $7700.00 to replace the transmission. Macy advised that before the transmission is replaced, other components should be checked first. So, he did assess the issues and changed the transmission fluid, and some other minor problems. Now my transmission shifts smoothly and works better than ever before. The dealership was not all transparent and honest. I saved a lot of time, headaches, and saved so much money with Crown Transmission. I highly recommend for anyone looking for an intelligent, sensible, honest and trustworthy transmission specialist; to compare prices and let Macy diagnose the honest and correct way. The efficient way. I appreciate the service so much and feel grateful for knowing such a man of much integrity. Thank you once again for your superb and exceptional services 😃

I cannot thank Crown Transmissions enough. I was very nervous about bringing my Jeep Wrangler anywhere but after talking with the owner of the shop. All of my nervousness went away. The shop towed my Jeep all the way from Dallas to their shop. The owner called me every step of the way and told me the progress. The owner even sent me pictures of what the process looks like but I was super curious about what it looks like without a transmission in the Jeep and what it looks like when the transmission is fully dissembled. Crown Transmissions also changed out my rear main seal and flywheel because why not when the Jeep has 170,000 miles, it's a good practice to do so. This is a well maintained business, they know how to treat their customers and ensure everything is perfect. Crown Transmissions earned a long term customer if I end up needing a transmission rebuilt in this Jeep again or in another vehicle. I know where I'm going to be taking my business.