We are excited you are visiting our Review Page! We are extremely proud and happy to share our 5 Star Reviews, after-all this is why we are in business since 1995. We take each and every customer’s needs very seriously and know that without our loyal customers and their referrals we would not be in business. Most of these reviews appear in the Google 5 Star Review Section attached to our Map-Listing. Thank you to all of you that have taken the time to write us a positive review.
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I had a great experience with Crown transmission service. From the moment I called Mr. Macy was professional, knowledgeable, and honest. He took the time to explain the issue in a way I could understand and kept me informed throughout the entire process. The service was completed in a timely manner, pricing was fair, and my vehicle is running smoothly again. It's such a relief to find a trustworthy shop that truly cares about their customers. I highly recommend them for anyone in need of transmission work!
I had my car towed to Macey's shop after getting an inconclusive diagnostic from a different repair shop. He was so kind, patient, empathetic, and helpful. He generously gave me a discounted rate since I had already paid a large sum for the diagnostic a day before. Sadly, my car was unrecoverable as it had transmission internal failure and there was nothing left to do. Macey told me that in the past 30 years he has worked with cars it was the first time that he had seen something like this happen for a Toyota where there was no fix other than to get a new transmission. He was transparent and quoted me $10,000 for the new transmission and $8,000 for the used transmission. I didn't think my 2018 Toyota C-HR was worth putting in that kind of money for it to my dismay as I had only $350 left to pay off the car note for good. Although it was a trying time I appreciated Macey letting me keep my car in his lot for a few days more without an extra charge as I figured out what I wanted to do with it. He was a kind soul and I would definitely come back in the future!
Believe the reviews! Macy is wonderful to work with. We got two opinions on our vehicle before going to Crown and decided immediately that we would have the work done here. Old school, hard work, and outstanding customer service - what so many businesses now lack, this is where Macy shines. He communicated with us almost daily and was clear and upfront about the repair and costs (Crown is not cheap, because Macy makes sure you get exactly what you need). I hope we never need him again but if we do, I wouldn't hesitate to return. Cannot recommend Crown Transmissions highly enough! Thank you, Macy
The reviews are accurate!!
Mr Macy is polite & professional and extremely patient with non-mechanical layman such as myself. He gave me a thorough diagnosis and explained all of my options so that I could make the best choice for my vehicle (and my wallet). I would recommend him/Crown Transmissions to everyone I know.
Macy was wonderful! Extremely knowledgeable and provide sound advice!
If I could rate this shop 10 stars, I'd give them to them. Their work is excellent. The owner is honest and tells you the real cause of your car's problem. I definitely recommend them.
Mr. MACY is a wealth of knowledge. He's very communicable too. He wants you to know the status of the service he provides you each step of the way, He's very appreciative, as well, of being selected to provide his services. His work speaks for itself. 3 days in and out when the transmission arrived. Possibly could've been 2. Last thing to mention, he also wants you to know about other possible issues that he sees, because of his caring attitude! He is definitely a dying breed of great mechanics...
Update 2025 brought another vehicle in for service and Mr.Macy demonstrated the same high quality professionalism! Take your vehicle here believe me!
I had a great experience with Mr. Macy. He was honest and knowledgeable about the entire procedure. If you have a sealed transmission take it here for service you won't be disappointed.
Highly recommend this business! Honest and professional. Great service and dedicated to customers.
The customer service was the best. I received a detailed explanation of my transmission condition and the best actions to address my concerns. Absolutely no upselling. The work was completed in the time promised, the pricing was totally transparent, no surprises. I was late to pick up and Macy waited for me to pick up. Also, addressed minor issues that were found during the inspection at no cost. A great experience all around and problem solved! I will recommend this shop 100%!! Great work and even better people!
